INSURANCE AND BILLING POLICIES

Customer Service Team: (763) 302-4395
Business Office Hours: Monday-Friday 8:00 a.m. – 5:00 p.m.

We understand that health care billing and insurance claims can be confusing. We are here to assist you with your questions regarding this process.

Insurance:  We participate with most insurance plans and will bill your insurance company directly for our services.  Because every insurance plan is different and benefits vary from policy to policy within insurance companies, you are responsible for confirming that we are participating providers in your plan and that our services are covered. If you have questions regarding insurance coverage, please contact your insurance company directly. Our Customer Service Team can assist you with general insurance questions at (763) 302-4395.

Referrals and/or prior authorization may be required by your insurance company in order for certain services to be covered. We recommend that you contact your insurance company to inquire if you need a referral or prior authorization. We will use our best efforts to ensure the appropriate referrals or authorizations are secured; however, if our fees are denied by your insurance company, payment may become your responsibility and due upon receipt of a billing statement.

At the time of Service:  Insurance companies require that you present your insurance card and pay the applicable co-payment at each visit. Information contained on your insurance card is necessary to assist us in filing a claim with your insurance company. If your co-payment is unclear or you have questions on your co-payment, please contact your insurance company for assistance.  Patients without insurance will be required to make a payment at the time of service.

Statements/Payments:  We will mail you a statement of your account, which is due upon receipt. Please note that a 0.67% monthly finance charge (8% annual rate) will be added to accounts with outstanding balances over 30 days old. Payments may be made in person, by phone or mail, and online. We accept all major credit cards.

Payment Arrangements:  We welcome the opportunity to work with you on payment arrangements. If you are unable to pay your account balance in full, please contact us to set up a monthly payment plan. While we make every effort to resolve insurance issues, please remember that you are ultimately responsible for the cost of your health care. If arrangements are not made to satisfy an outstanding account balance we may place your account with a collection agency, take legal action to obtain payment, and/or deny future services.

Missed Appointments: If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hours notice before your scheduled appointment time so that we may schedule other patients from waiting lists or with urgent needs. Please contact us on Friday for Monday appointments. We reserve the right to bill you $50.00 for missed appointments or late cancellations without a 24-hour advance notice. This fee is not covered by insurance carriers or Medicare and will be your responsibility to pay before your next visit. If you arrive late for your appointment, we will make every attempt to accommodate you but we cannot guarantee that we will be able to do so. You may have to wait to be worked into your provider’s schedule, or your appointment may need to be rescheduled for another day.

Good Faith Estimates:  Our Patient Accounts Representatives at (763) 302-4396, can provide good faith estimates to patients with and without insurance. You are also encouraged to contact your insurance company to verify benefits before services are provided to you.

Payments:
Mail:         Minneapolis Clinic of Neurology, P.O. Box 860230, Minneapolis, MN 55486-0230
Phone:     (763) 302-4395

Online Bill Pay Available

View your statement and pay your patient care account here.

Forms Completion

Our physicians may charge for completion of forms and they may require a pre-payment at the time the form is received. Our fees are available upon request.

Frequently Asked Insurance and Billing Policy Questions

What is a deductible?

A deductible is an amount that you are required to pay out of your own pocket up to a certain limit before a higher level of insurance benefit is available to you.  Although not everyone has a deductible policy, they are becoming more common.  A deductible can be as small as $50 or as large as $5,000 or more.

I have insurance coverage so why did I get a bill?

Please review any bill you receive from us carefully.  If you have questions, please call your insurance company or our Customer Service Team at 763-302-4395, Monday through Friday, 8:00 a.m.-5:00 p.m., for assistance.

Insurance-Specific Details

Medical Assistance

We accept Medical Assistance.  If you have applied for Medical Assistance, please contact our Patient Account Representative at (763) 302-4396, with the date of application and your social worker’s name and telephone number.  Once you have been approved for Medical Assistance, please contact our Patient Account Representative with your ID number and effective date.

Automobile and Other Liability Claims

Please bring the following information to each appointment:

• Date of accident
• Name and phone number of your claims adjuster
• Claim number
• Name, address, and phone number of the insurance company
• Information regarding other health insurance coverage you carry, should your claim be denied.

Workers’ Compensation

Please bring the following information to each appointment:

• Date of accident
• Name of your employer
• Workers’ Compensation claim number
• Name and hone number of your claims adjustor
• Name and address of the insurance company
• Information regarding other health insurance coverage you carry, should your claim be denied.